technology innovation in hospitality
HTM540: Hospitality and Tourism Technology and Innovation The Hong Kong Polytechnic University, SHTM 2 MSc (HTM540) Subject Syllabus (V1) Indicative Content: Introduction and IT applications in the Hong Kong hotel and As of July 2017, Airbnb had over 150 million users worldwide, and JustEat had 17.6 million active users. This work has been submitted by a student. ), this hospitality technology innovation elevates the guest experience with a more convenient tool they are already accustomed to using. ‘Siri’ in itself is an interesting project by Apple which has made a virtual assistant available to one an all. SOEG Career & Learning portal aims to understand the pain points of professionals looking for career growth and then makes every effort to provide innovative solutions. Best Travel Websites around the world are making the best out of this concept which has made the travellers the true winners through the innovation tide. You can either adopt a popular third party service (like Shangri-LA did when they chose to partner with WeChat) or add the feature to your hotel brand app. Virtual Butler or Virtual concierge services in Hotels would be a great addition for Siri. What It Is: Guest communication is obviously important and sometimes you don’t always have someone who can speak the right language available at the right time. The hospitality industry relies on experience to keep customers coming back. If you still can’t find one that suits your needs, take a closer look at your hotel connectivity landscape. Workflow management tools that have the power to communicate across departments can enhance the overall effectiveness. Some brands have even gone as far as creating vegan suites and vegan spa packages. Now, will the innovation list for the hospitality industry be complete without this one? How to Use It: This hospitality technology innovation is especially important for brands looking to deliver a magical experience. The internet has affected every corner of our lives so much so that the guest will not stay at a hotel if they cannot access the wi-fi. According to a recent survey conducted in 2013 entitled âWorldwide Social Network Users,â nearly 25 percent of the worldâs population uses some form of social media regularly. Are you aware of the Project Jetson with Apple’s ‘Siri’ as the virtual Butler / Virtual Assistant? Because of the sharing economy, people are now renting directly from others. Future of the Hospitality Industry is bright and is being driven by technology and customer focus. Have a look at the below video to check how the Hotel Industry is evolving through innovation with the example of Charlotte Mariott. Better self-service. Technology Innovation (and Other Trends) in the Hotel Events Space Shaping 2020 Viewpoints Comments Off on Technology Innovation (and Other Trends) in the Hotel Events Space Shaping 2020 When hotels and venue spaces utilize a venue management platform, theyâre able to effectively market their space globally, while catering specifically to the needs and process of modern â¦ How to Use It: If live events are an important part of your marketing strategy, you can easily promote your get togethers through your own itinerary app to fuel attendance. How to Use It: Update your system using tools like OpenKey or any other secure provider. In the hospitality and sales verticals, technology innovations, including customer relationship management (CRM) platforms and point-of-sale (POS) tools, have â¦ Aside from the traditional check-in experience, technology has made it easier for guests to check-in, inquire about their rooms or upgrades as well as obtain RFID keys. Learn how to use these cool tools, apps, and supplies. Aloft hotels with the help of Apple’s ‘Siri’ has started providing voice responding services to guests as a pilot project. Most innovative Hotel Concepts in the world, Best Information systems in hotel industry, 14 Top Hospitality Events in the World in 2020, These are the Most Popular Cuisines in the World, Increase your Hotel’s Direct Bookings and Website Conversion rate- 9 Best Practices, Ancient Hospitality Customs that are still Awe-Inspiring. Not only does this enhance the user experience but also, drives down the cost for the hotel business in the longer term. The smartphone operated rooms feature is definitely one of the most interesting new technologies in hotel rooms. What It Is: Most guests (about 67% of them) would rather text strangers than call them. Here are some of the top 10 innovation in the hospitality industry over the last decade or so: Wearable technology has been making rounds in several high-end hotels across the globe and is by far one of the best inventions in the hotel industry. It is one of the best hospitality technology that has already been in operation at a lot of hotels now. But anyone who's spent time in the hospitality industry in the last several years knows that the role of technology in hospitality businesses has drastically expanded. It will also control the air conditioner, GPS, lights, etc. How to Use It: WiFi texting is great for hotels that accomodate mostly international clientele. Although energy management isn’t new, the hospitality technology innovations we use to monitor, assess, and adjust it is. In hospitality, technology is a complicated problem. It’s a move that has called data security into question in the past, but brands like Westin say the change has been a hit. Fitness isn’t limited to lifestyle brands. In the 2000s there were approximately one billion computer users, most of them PC users, either wealthy enough to have a computer at home or they had to use a computer at work or school. Thatâs when innovation can really do wonders. You will learn about the roles of ICT infrastructures and tools in shaping business environment, business models, marketing practices, revenue strategies, and customer services. The conceptual framework for studying the impact of technological innovations in hospitality service is defined on the ground of the model âGuest cycleâ. So, if you want to increase room temperature or want to order some food and wine, do so just by commanding your room. 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